2020 RAM Promaster Owner's Manual
Year:
2020
Make:
RAM
Model:
Promaster
Rating:
Table of Contents
INTRODUCTION
9
Essential Information
9
Symbols
10
GETTING TO KNOW YOUR VEHICLE
11
KEYS
11
Key Fob
11
To Unlock The Doors
12
To Lock The Doors
12
Sound Horn With Lock
12
Key Fob Battery Replacement
12
Programming Additional Key Fobs
12
General Information
13
IGNITION SWITCH
13
Mechanical Ignition Switch
13
Key-In-Ignition Reminder
14
SENTRY KEY
14
Replacement Keys
15
General Information
15
VEHICLE SECURITY ALARM — IF EQUIPPED
15
To Arm The System
15
To Disarm The System
16
Rearming Of The System
16
Security System Manual Override
16
DOORS
16
Power Door Locks
16
Auto Unlock Doors
17
Automatic Door Locks
17
SEATS
17
Manual Adjustments
18
Forward And Rearward Adjustment
18
Height Adjustment
18
Recliner Adjustment
19
Lumbar Support — If Equipped
20
Suspension Seat — If Equipped
20
Swivel Seat — If Equipped
20
Heated Seats — If Equipped
21
Fold Down Tray — If Equipped
21
Adjustable Armrests — If Equipped
22
HEAD RESTRAINTS
22
Front Head Restraint Adjustment
23
Front Head Restraint Removal
23
STEERING WHEEL
23
Telescoping Steering Column
23
MIRRORS
24
Inside Day/Night Mirror — If Equipped
24
Outside Mirrors
24
Outside Mirrors Folding Feature
24
Power Mirrors — If Equipped
24
Power Folding Mirrors — If Equipped
25
Heated Mirrors — If Equipped
26
EXTERIOR LIGHTS
26
Multifunction Lever
26
Headlights
26
Daytime Running Lights (DRLs) — If Equipped
26
High Beam/Low Beam Select Switch
27
Flash-To-Pass
27
Parking Lights
27
Follow Me Home/Headlight Delay
27
Fog Lights — If Equipped
27
Turn Signals
27
Lane Change Assist
28
Battery Saver
28
INTERIOR LIGHTS
28
Courtesy Lights
28
Rear Lights
29
Dimmer Controls
30
Ambient Light
30
Illuminated Entry
30
WIPERS AND WASHERS
30
Front Wiper Operation
30
Intermittent Wiper System
30
Windshield Washer Operation
31
Mist Feature
31
CLIMATE CONTROLS
31
Manual Climate Control Overview
31
Manual Climate Control Descriptions
32
Additional Rear Climate Control — If Equipped
34
Climate Control Functions
35
A/C (Air Conditioning)
35
Recirculation
35
Operating Tips
36
Summer Operation
36
Winter Operation
36
Vacation Storage
36
Window Fogging
36
Outside Air Intake
36
A/C Air Filter
37
Operating Tips Chart
37
WINDOWS
37
Power Windows
37
Auto-Down Feature — If Equipped
38
Auto-Up Feature — If Equipped
38
Window Bar Grates — If Equipped
38
Wind Buffeting
38
HOOD
39
Opening
39
Closing
39
CARGO AREA FEATURES
40
INTERNAL EQUIPMENT
40
Storage
40
Cupholders
41
Power Outlets
41
Auxiliary Switches — If Equipped
43
GETTING TO KNOW YOUR INSTRUMENT PANEL
44
INSTRUMENT CLUSTER
44
Instrument Cluster Descriptions
45
INSTRUMENT CLUSTER DISPLAY
46
Location And Controls
46
Change Engine Oil
47
Display Setup Menu
47
Values Displayed
48
Range
48
Travel Distance
48
Average Fuel Consumption
48
Current Fuel Consumption
48
Average Speed
48
Travel Time
48
Personal Settings (Customer-Programmable Features)
48
TRIP COMPUTER
49
Trip Button
49
Trip Functions
49
WARNING LIGHTS AND MESSAGES
50
Red Warning Lights
50
Seat Belt Reminder Warning Light
50
Air Bag Warning Light
50
Battery Charge Warning Light
50
Door Open Warning Light
50
Electronic Throttle Control (ETC) Warning Light
50
Transmission Fault Warning Light
51
Engine Temperature Warning Light
51
Brake Warning Light
51
Oil Pressure Warning Light
52
Vehicle Security Warning Light — If Equipped
52
Yellow Warning Lights
52
Immobilizer Fail / VPS Electrical Alarm Indicator Light
52
Tire Pressure Monitoring System (TPMS) Warning Light
52
Electronic Stability Control (ESC) Warning Light
53
Electronic Stability Control (ESC) OFF Warning Light
54
Engine Check/Malfunction Indicator Warning Light (MIL)
54
Anti-Lock Brake System (ABS) Warning Light
54
Generic Warning Light
55
Yellow Indicator Lights
55
Stop Light Failure Indicator Light
55
External Light Failure Indicator Light — If Equipped
55
TOW/HAUL Indicator Light
55
Green Indicator Lights
55
Turn Signal Indicator Light
55
Front Fog Indicator Light — If Equipped
55
Park/Headlight On Indicator Light
55
Cruise Control Indicator Light — If Equipped
56
Blue Indicator Lights
56
High Beam Indicator Light
56
ONBOARD DIAGNOSTIC SYSTEM — OBD II
56
Onboard Diagnostic System (OBD II) Cybersecurity
56
EMISSIONS INSPECTION AND MAINTENANCE PROGRAMS
57
SAFETY
58
SAFETY FEATURES
58
Four-Wheel Anti-Lock Brake System (ABS)
58
Electronic Brake Control (EBC) System
59
Brake Assist System (BAS)
59
Electronic Stability Control (ESC)
59
ESC Operating Modes
60
ESC Activation/Malfunction Indicator Light And ESC OFF Indicator Light
61
Hill Start Assist (HSA)
61
HSA Activation Criteria
62
Towing With HSA
62
Traction Control System (TCS)
62
Trailer Sway Control (TSC) — If Equipped
63
AUXILIARY DRIVING SYSTEMS
63
Tire Pressure Monitoring System (TPMS)
63
Base System
65
Tire Pressure Monitoring Low Pressure Warnings
65
Check TPMS Warnings
65
General Information
66
OCCUPANT RESTRAINT SYSTEMS
66
Occupant Restraint Systems Features
66
Important Safety Precautions
67
Seat Belt Systems
67
Enhanced Seat Belt Use Reminder System (BeltAlert)
68
Lap/Shoulder Belts
69
Lap/Shoulder Belt Operating Instructions
70
Lap/Shoulder Belt Untwisting Procedure
71
Adjustable Upper Shoulder Belt Anchorage
71
Seat Belts And Pregnant Women
72
Seat Belt Pretensioner
73
Energy Management Feature
73
Switchable Automatic Locking Retractor (ALR)
73
Supplemental Restraint Systems (SRS)
75
Air Bag System Components
75
Air Bag Warning Light
75
Front Air Bags
76
Driver And Passenger Front Air Bag Features
77
Front Air Bag Operation
77
Supplemental Side Air Bags
78
Air Bag System Components
80
If A Deployment Occurs
81
Fuel Cut Off Switch
81
Fuel Cut Off Switch Reset Procedure
82
Maintaining Your Air Bag System
82
Event Data Recorder (EDR)
83
Child Restraints
83
Summary Of Recommendations For Restraining Children In Vehicles
84
Infant And Child Restraints
85
Older Children And Child Restraints
85
Children Too Large For Booster Seats
86
Installing Child Restraints In Commercial Vehicles
86
Installing Child Restraints Using The Vehicle Seat Belt
87
Installing A Child Restraint With A Switchable Automatic Locking Retractor (ALR)
88
Transporting Pets
89
SAFETY TIPS
89
Transporting Passengers
89
Exhaust Gas
89
Safety Checks You Should Make Inside The Vehicle
90
Seat Belts
90
Air Bag Warning Light
90
Defroster
90
Floor Mat Safety Information
90
Periodic Safety Checks You Should Make Outside The Vehicle
91
Tires
91
Lights
91
Door Latches
91
Fluid Leaks
91
STARTING AND OPERATING
92
STARTING THE ENGINE
92
Automatic Transmission
92
Normal Starting
92
Cold Weather Operation (Below –22°F Or −30°C)
92
If Engine Fails To Start
92
After Starting
93
ENGINE BLOCK HEATER — IF EQUIPPED
93
ENGINE BREAK-IN RECOMMENDATIONS
93
PARKING BRAKE
94
AUTOMATIC TRANSMISSION
95
Key Ignition Park Interlock
95
Brake/Transmission Shift Interlock System
95
Six-Speed Automatic Transmission
96
Gear Ranges
96
PARK (P)
97
REVERSE (R)
98
NEUTRAL (N)
98
DRIVE (D)
98
Transmission Limp Home Mode
99
Electronic Range Select (ERS) Operation
99
Overdrive Operation
100
When To Use TOW/HAUL Mode
100
Torque Converter Clutch
100
POWER STEERING
101
Power Steering Fluid Check
101
SPEED CONTROL — IF EQUIPPED
102
To Activate
102
To Set A Desired Speed
102
To Vary The Speed Setting
102
To Accelerate For Passing
103
Using Speed Control On Hills
103
To Resume Speed
103
To Deactivate
103
PARKSENSE REAR PARK ASSIST — IF EQUIPPED
104
ParkSense Rear Park Assist Sensors
104
ParkSense Rear Park Assist Alerts
104
ParkSense Rear Park Assist Failure Indications
105
Cleaning The ParkSense System
106
ParkSense Rear Park Assist System Usage Precautions
106
PARKVIEW REAR BACK UP CAMERA
107
REFUELING THE VEHICLE
108
Loose Fuel Filler Cap Message
109
VEHICLE LOADING
109
Vehicle Certification Label
109
Gross Vehicle Weight Rating (GVWR)
109
Gross Axle Weight Rating (GAWR)
109
Tire Size
109
Rim Size
110
Inflation Pressure
110
Curb Weight
110
Overloading
110
Loading
110
TRAILER TOWING
110
Common Towing Definitions
110
Gross Vehicle Weight Rating (GVWR)
111
Gross Combination Weight Rating (GCWR)
111
Gross Trailer Weight (GTW)
111
Gross Axle Weight Rating (GAWR)
111
Tongue Weight (TW)
111
Trailer Frontal Area
111
Trailer Sway Control
111
Weight-Carrying Hitch
111
Weight-Distributing Hitch
112
Trailer Hitch Classification
112
Trailer Towing Weights (Maximum Trailer Weight Ratings)
113
Trailer And Tongue Weight
113
Towing Requirements
114
Towing Requirements — Tires
115
Towing Requirements — Trailer Brakes
115
Towing Requirements — Trailer Lights And Wiring
116
Towing Tips
116
Automatic Transmission
117
Tow/Haul Mode
117
Speed Control — If Equipped
117
Cooling System
117
RECREATIONAL TOWING (BEHIND MOTORHOME, ETC.)
118
Towing This Vehicle Behind Another Vehicle
118
Recreational Towing
118
DRIVING TIPS
119
Driving On Slippery Surfaces
119
Acceleration
119
Traction
119
Driving Through Water
119
Flowing/Rising Water
119
Shallow Standing Water
119
IN CASE OF EMERGENCY
121
HAZARD WARNING FLASHERS
121
BULB REPLACEMENT
121
Replacement Bulbs
121
Replacing Exterior Bulbs
122
Headlamps Low Beam And High beam
122
Front Turn Signal/Parking Lamps
123
Daytime Running Lamp (DRL)/Front Side Marker Lamp
123
Front Fog Lamps
124
Front, Rear Roof Lamps
124
Rear Tail, Stop, Backup, Turn Signal And Rear Side Marker Lamps
124
Replacing Interior Bulbs
125
Cargo Lamp
125
Dome Lamps
125
FUSES
126
Underhood Fuses
126
Interior Fuses
129
Right Central Pillar Fuses
130
JACKING AND TIRE CHANGING
131
Jack Location
131
Spare Tire Removal
132
Preparations For Jacking
134
Jacking Instructions
134
Wheel Covers
138
TIRE SERVICE KIT — IF EQUIPPED
138
Tire Service Kit Storage
138
Tire Service Kit Components And Operation
138
Using The Mode Select Knob And Hoses
138
Tire Service Kit Usage Precautions
139
Sealing A Tire With Tire Service Kit
140
(A) Whenever You Stop To Use Tire Service Kit:
140
(B) Setting Up To Use Tire Service Kit:
140
(C) Injecting Tire Service Kit Sealant Into The Deflated Tire:
141
(D) Drive Vehicle:
142
(E) After Driving:
142
(F) Sealant Bottle And Hose Replacement:
143
JUMP STARTING
143
Preparations For Jump Start
144
Jump Starting Procedure
145
Battery Location
146
IF YOUR ENGINE OVERHEATS
146
GEAR SELECTOR OVERRIDE
147
FREEING A STUCK VEHICLE
147
TOWING A DISABLED VEHICLE
148
Automatic Transmission
149
ENHANCED ACCIDENT RESPONSE SYSTEM (EARS)
149
EVENT DATA RECORDER (EDR)
150
SERVICING AND MAINTENANCE
151
SCHEDULED SERVICING
151
Maintenance Plan
152
Heavy Duty Use Of The Vehicle
155
ENGINE COMPARTMENT
156
3.6L Engine
156
Checking Oil Level — Gas Engine
157
Adding Washer Fluid
157
Maintenance-Free Battery
157
Pressure Washing
158
DEALER SERVICE
158
Engine Oil
158
Change Engine Oil
158
Engine Oil Selection
158
American Petroleum Institute (API) Engine Oil Identification Symbol
159
Engine Oil Viscosity (SAE Grade) — 3.6L Engine
159
Synthetic Engine Oils
159
Materials Added To Engine Oil
159
Disposing Of Used Engine Oil And Oil Filters
159
Engine Oil Filter
159
Engine Air Cleaner Filter
160
Air Conditioner Maintenance
160
Refrigerant Recovery And Recycling
160
Cabin Air Filter (A/C Air Filter)
161
Body Lubrication
162
Windshield Wiper Blades
162
Exhaust System
162
Cooling System
163
Coolant Checks
164
Cooling System — Drain, Flush And Refill
164
Selection Of Coolant
164
Adding Coolant
164
Cooling System Pressure Cap
165
Disposal Of Used Coolant
165
Coolant Level
166
Points To Remember
166
Brake System
166
Fluid Level Check — Brake Master Cylinder
166
Automatic Transmission (3.6L Gasoline Engine Only)
167
Selection Of Lubricant
167
Special Additives
168
Fluid Level Check
168
Fluid And Filter Changes
168
RAISING THE VEHICLE
168
TIRES
168
Tire Safety Information
168
Tire Markings
169
Tire Sizing Chart
170
Tire Identification Number (TIN)
171
Tire Terminology And Definitions
172
Tire Loading And Tire Pressure
173
Loading
174
Tires — General Information
176
Tire Pressure
176
Tire Inflation Pressures
177
Tire Pressures For High Speed Operation
177
Radial Ply Tires
177
Run Flat Tires — If Equipped
178
Tire Spinning
178
Tread Wear Indicators
179
Life Of Tire
179
Replacement Tires
179
Tire Types
180
All Season Tires — If Equipped
180
Summer Or Three Season Tires — If Equipped
180
Snow Tires
181
Spare Tires — If Equipped
181
Spare Tire Matching Original Equipped Tire And Wheel — If Equipped
181
Compact Spare Tire — If Equipped
182
Collapsible Spare Tire — If Equipped
182
Full Size Spare — If Equipped
183
Limited Use Spare — If Equipped
183
Wheel And Wheel Trim Care
183
Tire Chains And Traction Devices
184
Tire Rotation Recommendations
185
DEPARTMENT OF TRANSPORTATION UNIFORM TIRE QUALITY GRADES
185
Treadwear
185
Traction Grades
186
Temperature Grades
186
STORING THE VEHICLE
186
BODYWORK
187
Protection From Atmospheric Agents
187
What Causes Corrosion?
187
Body And Underbody Maintenance
187
Cleaning Headlights
187
Preserving The Bodywork
187
Washing
187
Special Care
188
INTERIORS
188
Seats And Fabric Parts
188
Stain Repel Fabric Cleaning Procedure — If Equipped
188
Seat Belt Maintenance
188
Plastic And Coated Parts
189
Cleaning Plastic Instrument Cluster Lenses
189
Leather Parts
189
Glass Surfaces
190
Cleaning The Instrument Panel Cupholders
190
Removal
190
Cleaning
190
Installation
190
TECHNICAL SPECIFICATIONS
191
IDENTIFICATION DATA
191
Vehicle Identification Number
191
BRAKE SYSTEM
191
WHEEL AND TIRE TORQUE SPECIFICATIONS
191
Torque Specifications
191
FUEL REQUIREMENTS
192
3.6L Engine
192
Reformulated Gasoline
192
Materials Added To Fuel
193
Gasoline/Oxygenate Blends
193
Do Not Use E-85 In Non-Flex Fuel Vehicles
193
CNG And LP Fuel System Modifications
194
MMT In Gasoline
194
Fuel System Cautions
194
Carbon Monoxide Warnings
195
FLUID CAPACITIES
196
FLUIDS AND LUBRICANTS
196
Engine
196
Chassis
198
MULTIMEDIA
199
CYBERSECURITY
199
UCONNECT SETTINGS
200
Uconnect 3/3 NAV Settings
200
Display
201
Units — If Equipped
202
Voice
202
Clock & Date
202
Safety/Assistance — If Equipped
203
Lights — If Equipped
203
Doors & Locks
204
Engine Off Options
204
Audio
205
Phone/Bluetooth®
206
SiriusXM® Setup — If Equipped
206
Restore Settings — If Equipped
207
Clear Personal Data
208
SAFETY AND GENERAL INFORMATION
208
Safety Guidelines
208
Safe Usage Of The Uconnect System
208
Care And Maintenance
209
UCONNECT 3/3 NAV WITH 5-INCH DISPLAY
209
Introduction To The Uconnect 3/3 NAV With 5-Inch Display System
209
More Button
210
Radio Mode
211
Operating Radio Mode
211
Switching The System ON/OFF
211
Volume/Power
211
Enter/Browse And Tune/Scroll Control
211
Seek Functions
211
Direct Tune
212
SiriusXM® Satellite Radio Mode — If Equipped
212
Setting The Presets
213
Audio Settings
213
Media Mode
214
Operating Media Mode
214
Audio Source Selection
214
Seek Up/Seek Down
214
Track Selection (Browse)
214
Repeat
215
Shuffle
215
Audio
215
Info
215
USB Mode
215
Bluetooth® Mode
215
AUX Mode
216
Phone Mode
216
Operating Phone Mode
216
Phone Mode Activation
216
Main Functions
217
Connecting/Disconnecting A Mobile Phone Or Bluetooth® Device
217
Pairing A Phone
217
Storing Names/Numbers in The Mobile Phone
218
Connection
218
Disconnection
218
Downloading A Phonebook From Your Mobile Phone
218
Making A Phone Call
219
Answering An Incoming Call
220
Ending A Call
220
Uconnect Phone Features
220
Mute/Unmute
220
Reading Messages
220
Navigation Mode — If Equipped
221
Operating Navigation Mode — If Equipped
221
Planning A Route
221
Changing Your Route
225
Current Route Menu
225
Voice Command — If Equipped
227
Guidance View
227
Advanced Lane Guidance
229
Map View
229
Voices
230
Settings
231
Points Of Interest
233
My Places
233
Getting Help
235
Important Safety Notices And Warnings
235
Copyright Notices
236
STEERING WHEEL AUDIO CONTROLS
237
Radio Operation
237
Player Operation
237
IPOD®/USB/MP3 CONTROL — IF EQUIPPED
237
USB Charging Port
238
RAM TELEMATICS - IF EQUIPPED
238
Ram Telematics General Information
238
RADIO OPERATION AND MOBILE PHONES
239
Regulatory And Safety Information
239
UCONNECT VOICE RECOGNITION
240
Introducing Uconnect
240
Get Started
240
Basic Voice Commands
241
Radio
241
Media
242
Phone
242
Voice Text Reply
242
General Information
243
Additional Information
243
CUSTOMER ASSISTANCE
245
SUGGESTIONS FOR OBTAINING SERVICE FOR YOUR VEHICLE
245
Prepare For The Appointment
245
Prepare A List
245
Be Reasonable With Requests
245
IF YOU NEED ASSISTANCE
245
FCA US LLC Customer Center
246
FCA Canada Inc. Customer Center
246
In Mexico Contact
246
Puerto Rico And US Virgin Islands
246
Customer Assistance For The Hearing Or Speech Impaired (TDD/TTY)
246
Service Contract
246
WARRANTY INFORMATION
247
MOPAR PARTS
247
REPORTING SAFETY DEFECTS
247
In The 50 United States And Washington, D.C.
247
In Canada
247
PUBLICATION ORDER FORMS
248
INDEX
249
2020 RAM Promaster Overview
Introduction
The 2020 RAM ProMaster stands out as a versatile and capable van in the commercial vehicle segment, meticulously designed to meet the demands of both business professionals and adventurous individuals alike. With a spacious cargo area and efficient engines, the ProMaster promises functionality without sacrificing comfort. It serves various purposes, from cargo transport to camper van conversions, making it an ideal choice for many lifestyles.
Powertrains
Under the hood, the 2020 RAM ProMaster is powered by a robust 3.6-liter V6 engine that delivers an impressive 280 horsepower and 262 lb-ft of torque. This engine is paired with a 6-speed automatic transmission, ensuring a smooth driving experience whether you’re loaded with goods or navigating through urban environments. The ProMaster's front-wheel-drive configuration enhances traction and allows for better handling, especially during inclement weather.
Trims
The ProMaster comes in multiple trims, including the 1500, 2500, and 3500 configurations, which are designed to cater to various payload and height requirements. Each trim features different wheelbase options, allowing you to customize the van to suit your specific needs, whether you require a compact size for city driving or a larger model for transporting extensive cargo.
Features
The 2020 RAM ProMaster is packed with practical features aimed at enhancing the driving and ownership experience. Standard features include a rearview camera, a Uconnect infotainment system with a 5-inch touchscreen, Bluetooth connectivity, and smartphone integration. Advanced safety features, such as stability control and multiple airbags, ensure that both the driver and cargo remain secure on the road.
Owners Manual
The owners manual for the 2020 RAM ProMaster serves as an invaluable resource, providing comprehensive information on maintenance schedules, operating instructions, and troubleshooting tips. It guides owners through the various features and provides insights on optimizing performance and ensuring the longevity of the vehicle.
User manual download
The RAM Promaster owner manual for the 2020 model year is to be found in PDF downloadable format on this page. The owner manual for the model year 2020 is free and in English, but the repair manuals are usually not easy to get and may cost more.
Posted by, John Mana
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