2021 RAM Promaster Owner's Manual
Year:
2021
Make:
RAM
Model:
Promaster
Rating:
Table of Contents
INTRODUCTION
8
GETTING TO KNOW YOUR VEHICLE
12
KEYS
12
Key Fob
12
To Lock/Unlock The Doors
12
Replacing The Battery In The Key Fob
13
Programming And Requesting Additional Key Fobs
13
SENTRY KEY
14
IGNITION SWITCH
14
VEHICLE SECURITY SYSTEM — IF EQUIPPED
15
To Arm The System
15
To Disarm The System
15
Rearming Of The System
15
Security System Manual Override
15
DOORS
16
Power Door Locks
16
Auto Unlock Doors
17
Automatic Door Locks
17
STEERING WHEEL
17
Telescoping Steering Column
17
SEATS
17
Manual Adjustments
18
Forward And Rearward Adjustment
18
Height Adjustment
18
Recliner Adjustment
19
Lumbar Support — If Equipped
20
Suspension Seat — If Equipped
20
Swivel Seat — If Equipped
20
Heated Seats — If Equipped
21
Fold Down Tray — If Equipped
22
Adjustable Armrests — If Equipped
22
Head Restraints
22
Front Head Restraint Adjustment
23
Front Head Restraint Removal
23
UCONNECT VOICE RECOGNITION
24
Introducing Voice Recognition
24
Basic Voice Commands
24
Get Started
24
Additional Information
24
MIRRORS
25
Inside Rearview Mirror
25
Manual Mirror — If Equipped
25
Digital Rearview Mirror — If Equipped
25
Outside Mirrors
26
Outside Mirrors Folding Feature
26
Power Mirrors — If Equipped
26
Power Folding Outside Mirrors — If Equipped
27
Heated Mirrors — If Equipped
27
EXTERIOR LIGHTS
28
Multifunction Lever
28
Headlights
28
Daytime Running Lights (DRLs) — If Equipped
28
High/Low Beam Switch
28
Flash-To-Pass
28
Parking Lights
28
Follow Me Home/Headlight Delay
29
Fog Lights — If Equipped
29
Turn Signals
29
Lane Change Assist
29
Battery Saver
29
INTERIOR LIGHTS
30
Courtesy Lights
30
Rear Lights
30
Dimmer Controls
31
Ambient Light
31
Illuminated Entry
32
WIPERS AND WASHERS
32
Windshield Wiper Operation
32
CLIMATE CONTROLS
33
Manual Climate Control Descriptions And Functions
33
A/C Button — If Equipped
33
Recirculation Button
34
Front Defrost Mode
34
Rear Defrost Button
34
Temperature Control
35
Blower Control
35
Mode Control
35
Panel Mode
35
Bi-Level Mode
35
Floor Mode
35
Mix Mode
35
Climate Control OFF
35
Additional Rear Climate Control — If Equipped
36
Rear Blower Control
36
Rear Temperature Control
36
Rear MODE Button
36
Operating Tips
36
Summer Operation
36
Winter Operation
36
Vacation Storage
37
Window Fogging
37
Outside Air Intake
37
Cabin Air Filter
37
Operating Tips Chart
37
INTERIOR STORAGE AND EQUIPMENT
38
Storage
38
USB/AUX Control — If Equipped
39
USB Charging Port
39
Power Outlets
39
Auxiliary Switches — If Equipped
40
WINDOWS
41
Power Windows
41
Automatic Window Features
41
Window Bar Grates — If Equipped
41
Wind Buffeting
42
HOOD
42
Opening
42
Closing
43
CARGO AREA FEATURES
43
GETTING TO KNOW YOUR INSTRUMENT PANEL
44
INSTRUMENT CLUSTER
44
Instrument Cluster Descriptions
45
INSTRUMENT CLUSTER DISPLAY
46
Location And Controls
46
Change Engine Oil — If Equipped
47
Display Setup Menu
48
Values Displayed
48
Range
48
Travel Distance
49
Average Fuel Consumption
49
Current Fuel Consumption
49
Average Speed
49
Travel Time
49
Personal Settings (Customer-Programmable Features)
49
TRIP COMPUTER
49
Trip Button
49
Trip Functions
50
WARNING LIGHTS AND MESSAGES
50
Red Warning Lights
50
Seat Belt Reminder Warning Light
50
Air Bag Warning Light
50
Battery Charge Warning Light
50
Door Open Warning Light
51
Electronic Throttle Control Warning Light
51
Transmission Fault Warning Light
51
Engine Temperature Warning Light
51
Brake Warning Light
51
Oil Pressure Warning Light
52
Vehicle Security Warning Light — If Equipped
52
Yellow Warning Lights
52
Immobilizer Fail / VPS Electrical Alarm Indicator Light
52
Tire Pressure Monitoring System Warning Light
53
Electronic Stability Control (ESC) Warning Light
54
Electronic Stability Control (ESC) OFF Warning Light
54
Engine Check/Malfunction Indicator Warning Light
54
Anti-Lock Brake System (ABS) Warning Light
55
Generic Warning Light
55
Yellow Indicator Lights
55
Forward Collision Warning Off Indicator Light — If Equipped
55
Service Forward Collision Warning (FCW) Light — If Equipped
55
TOW/HAUL Indicator Light
55
Green Indicator Lights
56
Turn Signal Indicator Light
56
Front Fog Indicator Light — If Equipped
56
Park/Headlight On Indicator Light
56
Cruise Control Indicator Light — If Equipped
56
Blue Indicator Lights
56
High Beam Indicator Light
56
ONBOARD DIAGNOSTIC SYSTEM — OBD II
57
Onboard Diagnostic System (OBD II) Cybersecurity
57
EMISSIONS INSPECTION AND MAINTENANCE PROGRAMS
58
STARTING AND OPERATING
59
STARTING THE ENGINE
59
Automatic Transmission
59
Normal Starting
59
Cold Weather Operation (Below –22°F Or −30°C)
59
If Engine Fails To Start
59
After Starting
60
ENGINE BLOCK HEATER — IF EQUIPPED
60
ENGINE BREAK-IN RECOMMENDATIONS
60
PARKING BRAKE
61
AUTOMATIC TRANSMISSION
62
Key Ignition Park Interlock
62
Brake/Transmission Shift Interlock System
62
Six-Speed Automatic Transmission
63
Gear Ranges
64
PARK (P)
64
REVERSE (R)
65
NEUTRAL (N)
65
DRIVE (D)
66
Transmission Limp Home Mode
66
Electronic Range Select (ERS) Operation
67
Overdrive Operation
68
When To Use TOW/HAUL Mode
68
Torque Converter Clutch
68
POWER STEERING
68
Power Steering Fluid Check
69
CRUISE CONTROL — IF EQUIPPED
69
To Activate
70
To Set A Desired Speed
70
To Vary The Speed Setting
70
To Accelerate For Passing
71
Using Cruise Control On Hills
71
To Resume Speed
71
To Deactivate
71
PARKSENSE REAR PARK ASSIST — IF EQUIPPED
71
ParkSense Rear Park Assist Sensors
72
ParkSense Rear Park Assist Alerts
72
ParkSense Rear Park Assist Failure Indications
74
Cleaning The ParkSense System
74
ParkSense Rear Park Assist System Usage Precautions
74
PARKVIEW REAR BACK UP CAMERA
75
REFUELING THE VEHICLE
77
Loose Fuel Filler Cap Message
78
VEHICLE LOADING
78
Vehicle Certification Label
78
Gross Vehicle Weight Rating (GVWR)
78
Gross Axle Weight Rating (GAWR)
78
Tire Size
79
Rim Size
79
Inflation Pressure
79
Curb Weight
79
Overloading
79
Loading
79
TRAILER TOWING
80
Common Towing Definitions
80
Gross Vehicle Weight Rating (GVWR)
80
Gross Combination Weight Rating (GCWR)
80
Gross Trailer Weight (GTW)
80
Gross Axle Weight Rating (GAWR)
80
Tongue Weight (TW)
80
Trailer Frontal Area
80
Trailer Sway Control (TSC)
81
Weight-Carrying Hitch
81
Weight-Distributing Hitch
81
Trailer Hitch Classification
82
Trailer Towing Weights (Maximum Trailer Weight Ratings)
83
Trailer And Tongue Weight
83
Towing Requirements
83
Towing Requirements — Tires
84
Towing Requirements — Trailer Brakes
84
Towing Requirements — Trailer Lights And Wiring
85
Towing Tips
86
Automatic Transmission
86
Tow/Haul Mode
86
Cruise Control — If Equipped
86
RECREATIONAL TOWING (BEHIND MOTORHOME)
87
Towing This Vehicle Behind Another Vehicle
87
Recreational Towing
87
DRIVING TIPS
88
Driving On Slippery Surfaces
88
Acceleration
88
Traction
88
Driving Through Water
88
Flowing/Rising Water
88
Shallow Standing Water
89
MULTIMEDIA
90
UCONNECT SYSTEMS
90
CYBERSECURITY
90
UCONNECT SETTINGS
91
Uconnect 3/3 NAV Settings
92
Display
93
Voice
93
Units
94
Clock
94
Safety/Assistance
95
Lights
96
Doors & Locks
96
Key Off Options
96
Audio
97
Phone/Bluetooth®
97
SiriusXM® Setup
98
Restore Settings
99
Clear Personal Data
99
UCONNECT INTRODUCTION
100
Identifying Your Radio
100
Safety And General Information
102
Safety Guidelines
102
Safe Usage Of The Uconnect System
102
Care And Maintenance
102
UCONNECT MODES
103
Radio Mode
103
Operating Radio Mode
103
Switching The System ON/OFF
103
Volume/Power
103
Enter/Browse And Tune/Scroll Control
103
Seek Functions
103
Direct Tune
104
Info
104
Setting The Presets
104
SiriusXM® Satellite Radio Mode
104
Audio Settings
109
Radio Voice Commands
111
Media Mode
111
Operating Media Mode
111
Audio Source Selection
111
Seek Up/Seek Down
112
Track Selection (Browse)
112
Repeat
112
Shuffle
112
Info
112
USB Mode
112
Bluetooth® Mode
113
AUX Mode
113
Voice Commands Media
113
Phone Mode
114
Overview
114
Phone Operation
115
Operation
115
Natural Speech
115
Help Command
116
Cancel Command
116
Pair (Link) Uconnect Phone To A Mobile Phone
116
Pair A Bluetooth® Streaming Audio Device
118
Connecting To A Particular Mobile Phone Or Audio Device After Pairing
118
Disconnecting or Deleting A Phone Or Audio Device
119
Making A Phone Or Audio Device A Favorite
119
Phonebook Download (Automatic Phonebook Transfer From Mobile Phone) — If Equipped
119
Managing Your Favorites — If Equipped
120
To Remove A Favorite — If Equipped
120
Phone Call Features
120
Call Controls
121
Key Pad Number Entry
121
Recent Calls
121
Answer Or Ignore An Incoming Call — No Call Currently In Progress
121
Answer Or Ignore An Incoming Call — Call Currently In Progress
122
Do Not Disturb
122
Place/Retrieve A Call From Hold
122
Making A Second Call While Current Call Is In Progress
122
Toggling Between Calls — If Equipped
122
Join Calls
123
Call Termination
123
Redial
123
Call Continuation
123
Advanced Phone Connectivity
123
Transfer Call To And From Mobile Phone
123
Things You Should Know About Uconnect Phone
123
Voice Command
123
Bluetooth® Communication Link
126
Power-Up
126
NAVIGATION MODE — IF EQUIPPED
126
Operating Navigation Mode — If Equipped
126
Planning A Route
126
Changing Your Route
132
Making Changes To Your Route
132
Current Route Menu
132
Voice Command — If Equipped
136
About Voice command
136
Using Voice Control
136
Guidance View
137
Advanced Lane Guidance
139
Map View
139
Voices
141
About Voices
141
Changing The Volume Level
141
Settings
141
About Settings
141
Appearance
141
Arrival Information
142
Show On Route
142
Show Previews Of Highway Exits
142
Automatic Map View Switching
142
Automatic Zoom
142
Guidance View Style
142
Voices Setting
142
Route Planning
142
Sounds And Warnings
143
System
143
Points Of Interest
144
About Points Of Interest
144
Using POIs To Plan A Route
144
My Places
144
About My Places
144
Using My Places
145
Adding A Location To My Places
145
Deleting A Location From My Places
146
Getting Help
146
Important Safety Notices And Warnings
147
Global Positioning System
147
Use With Care
147
Safety Settings
147
Copyright Notices
147
STEERING WHEEL AUDIO CONTROLS
148
Radio Operation
148
Player Operation
148
RAM TELEMATICS - IF EQUIPPED
148
Ram Telematics General Information
149
RADIO OPERATION AND MOBILE PHONES
150
Regulatory And Safety Information
150
SAFETY
151
SAFETY FEATURES
151
Anti-Lock Brake System (ABS)
151
Electronic Brake Control (EBC) System
152
Brake Assist System (BAS)
152
Crosswind Assist (CWA)
152
Electronic Stability Control (ESC)
152
ESC Operating Modes
153
ESC Activation/Malfunction Indicator Light And ESC OFF Indicator Light
154
Hill Start Assist (HSA)
155
HSA Activation Criteria
155
Towing With HSA
156
Traction Control System (TCS)
156
Trailer Sway Control (TSC) — If Equipped
156
AUXILIARY DRIVING SYSTEMS
157
Blind Spot Monitoring (BSM) — If Equipped
157
Rear Cross Path (RCP)
160
Blind Spot Modes
160
Forward Collision Warning (FCW) With Mitigation — If Equipped
161
Turning FCW On or Off
162
FCW Braking Status And Sensitivity
162
FCW Limited Warning
163
Service FCW Warning
163
Tire Pressure Monitoring System (TPMS)
163
Base System
165
Tire Pressure Monitoring Low Pressure Warnings
165
Check TPMS Warnings
166
OCCUPANT RESTRAINT SYSTEMS
166
Occupant Restraint Systems Features
166
Important Safety Precautions
166
Seat Belt Systems
167
Enhanced Seat Belt Use Reminder System (BeltAlert)
168
Lap/Shoulder Belts
168
Lap/Shoulder Belt Operating Instructions
170
Lap/Shoulder Belt Untwisting Procedure
171
Adjustable Upper Shoulder Belt Anchorage
171
Seat Belts And Pregnant Women
172
Seat Belt Pretensioner
173
Energy Management Feature
173
Switchable Automatic Locking Retractor (ALR)
173
Supplemental Restraint Systems (SRS)
174
Air Bag System Components
175
Air Bag Warning Light
175
Front Air Bags
176
Driver And Passenger Front Air Bag Features
176
Front Air Bag Operation
177
Supplemental Side Air Bags
177
Air Bag System Components
180
If A Deployment Occurs
180
Fuel Cut Off Switch
181
Fuel Cut Off Switch Reset Procedure
181
Maintaining Your Air Bag System
181
Event Data Recorder (EDR)
182
Child Restraints
183
Summary Of Recommendations For Restraining Children In Vehicles
184
Infant And Child Restraints
185
Older Children And Child Restraints
185
Children Too Large For Booster Seats
186
Installing Child Restraints In Commercial Vehicles
186
Installing Child Restraints Using The Vehicle Seat Belt
187
Installing A Child Restraint With A Switchable Automatic Locking Retractor (ALR)
188
SAFETY TIPS
188
Transporting Passengers
188
Transporting Pets
189
Safety Checks You Should Make Inside The Vehicle
189
Seat Belts
189
Air Bag Warning Light
189
Defroster
189
Floor Mat Safety Information
189
Periodic Safety Checks You Should Make Outside The Vehicle
190
Tires
190
Lights
190
Door Latches
190
Fluid Leaks
191
Exhaust Gas
191
Carbon Monoxide Warnings
191
IN CASE OF EMERGENCY
192
HAZARD WARNING FLASHERS
192
JACKING AND TIRE CHANGING
192
Preparations For Jacking
193
Jack Location
193
Spare Tire Removal
195
Jacking Instructions
196
Wheel Covers
199
TIRE SERVICE KIT — IF EQUIPPED
199
Tire Service Kit Storage
200
Tire Service Kit Components And Operation
200
Using The Mode Select Knob And Hoses
200
Tire Service Kit Usage Precautions
200
Sealing A Tire With Tire Service Kit
202
(A) Whenever You Stop To Use Tire Service Kit:
202
(B) Setting Up To Use Tire Service Kit:
202
(C) Injecting Tire Service Kit Sealant Into The Deflated Tire:
202
(D) Drive Vehicle:
204
(E) After Driving:
204
(F) Sealant Bottle And Hose Replacement:
204
JUMP STARTING
205
Preparations For Jump Start
205
Jump Starting Procedure
206
Battery Location
208
IF YOUR ENGINE OVERHEATS
208
GEAR SELECTOR OVERRIDE
209
FREEING A STUCK VEHICLE
210
TOWING A DISABLED VEHICLE
211
Automatic Transmission
212
ENHANCED ACCIDENT RESPONSE SYSTEM (EARS)
212
EVENT DATA RECORDER (EDR)
212
SERVICING AND MAINTENANCE
213
SCHEDULED SERVICING
213
Maintenance Plan
214
ENGINE COMPARTMENT
217
3.6L Engine
217
Checking Oil Level
218
Adding Washer Fluid
219
Maintenance-Free Battery
219
Pressure Washing
219
VEHICLE MAINTENANCE
220
Engine Oil
220
Engine Oil Selection
220
American Petroleum Institute (API) Engine Oil Identification Symbol
220
Synthetic Engine Oils
220
Materials Added To Engine Oil
220
Disposing Of Used Engine Oil And Oil Filters
220
Engine Oil Filter
221
Engine Air Cleaner Filter
221
Air Conditioner Maintenance
221
Refrigerant Recovery And Recycling
222
Cabin Air Filter (A/C Air Filter)
222
Body Lubrication
223
Windshield Wiper Blades
223
Exhaust System
223
Cooling System
225
Coolant Checks
225
Cooling System — Drain, Flush And Refill
225
Selection Of Coolant
225
Adding Coolant
226
Cooling System Pressure Cap
226
Disposal Of Used Coolant
227
Coolant Level
227
Cooling System Notes
227
Brake System
228
Fluid Level Check — Brake Master Cylinder
228
Automatic Transmission
228
Selection Of Lubricant
228
Special Additives
229
Fluid Level Check
229
Fluid And Filter Changes
229
FUSES
230
General Information
230
Underhood Fuses
231
Interior Fuses
234
Right Central Pillar Fuses
236
BULB REPLACEMENT
237
Replacement Bulbs
237
Replacing Exterior Bulbs
238
Headlamps Low Beam And High beam
238
Front Turn Signal/Parking Lamps
239
Daytime Running Lamp (DRL)/Front Side Marker Lamp
239
Front Fog Lamps
239
Front, Rear Roof Lamps
240
Rear Tail, Stop, Backup, Turn Signal And Rear Side Marker Lamps
240
Replacing Interior Bulbs
240
Cargo Lamp
240
Dome Lamps
241
TIRES
242
Tire Safety Information
242
Tire Markings
242
Tire Sizing Chart
243
Tire Identification Number (TIN)
245
Tire Terminology And Definitions
246
Tire Loading And Tire Pressure
247
Loading
247
Tires — General Information
250
Tire Pressure
250
Tire Inflation Pressures
251
Tire Pressures For High Speed Operation
251
Radial Ply Tires
252
Run Flat Tires — If Equipped
252
Tire Spinning
252
Tread Wear Indicators
253
Life Of Tire
253
Replacement Tires
253
Tire Types
254
All Season Tires — If Equipped
254
Summer Or Three Season Tires — If Equipped
254
Snow Tires
255
Spare Tires — If Equipped
255
Spare Tire Matching Original Equipped Tire And Wheel — If Equipped
255
Compact Spare Tire — If Equipped
255
Collapsible Spare Tire — If Equipped
256
Full Size Spare — If Equipped
257
Limited Use Spare — If Equipped
257
Wheel And Wheel Trim Care
257
Snow Traction Devices
259
Tire Rotation Recommendations
260
DEPARTMENT OF TRANSPORTATION UNIFORM TIRE QUALITY GRADES
261
Treadwear
261
Traction Grades
261
Temperature Grades
261
STORING THE VEHICLE
262
BODYWORK
262
Protection From Atmospheric Agents
262
What Causes Corrosion?
262
Body And Underbody Maintenance
262
Cleaning Headlights
262
Preserving The Bodywork
263
Washing
263
Special Care
263
INTERIORS
263
Seats And Fabric Parts
263
Stain Repel Fabric Cleaning Procedure — If Equipped
264
Seat Belt Maintenance
264
Plastic And Coated Parts
264
Cleaning Plastic Instrument Cluster Lenses
264
Leather Surfaces
265
Glass Surfaces
265
Cleaning The Instrument Panel Cupholders
265
Removal
265
Cleaning
265
Installation
265
TECHNICAL SPECIFICATIONS
266
VEHICLE IDENTIFICATION NUMBER
266
BRAKE SYSTEM
266
WHEEL AND TIRE TORQUE SPECIFICATIONS
266
Torque Specifications
266
FUEL REQUIREMENTS
267
3.6L Engine
267
Reformulated Gasoline
268
Materials Added To Fuel
268
Gasoline/Oxygenate Blends
268
Do Not Use E-85 In Non-Flex Fuel Vehicles
268
CNG And LP Fuel System Modifications
269
MMT In Gasoline
269
Fuel System Cautions
269
FLUID CAPACITIES
270
ENGINE FLUIDS AND LUBRICANTS
270
CHASSIS FLUIDS AND LUBRICANTS
272
CUSTOMER ASSISTANCE
273
SUGGESTIONS FOR OBTAINING SERVICE FOR YOUR VEHICLE
273
Prepare For The Appointment
273
Prepare A List
273
Be Reasonable With Requests
273
IF YOU NEED ASSISTANCE
273
FCA US LLC Customer Center
274
FCA Canada Inc. Customer Center
274
Mexico
274
Puerto Rico And US Virgin Islands
274
Customer Assistance For The Hearing Or Speech Impaired (TDD/ TTY)
274
Service Contract
274
WARRANTY INFORMATION
275
MOPAR PARTS
275
REPORTING SAFETY DEFECTS
275
In The 50 United States And Washington, D.C.
275
In Canada
275
PUBLICATION ORDER FORMS
276
General Information
276
INDEX
277
2021 RAM Promaster Overview
Introduction
The 2021 RAM Promaster is a versatile and reliable van designed for businesses and individuals alike, offering unparalleled utility and cargo capacity. With its front-wheel drive design and customizable configurations, the Promaster stands out in the crowded van segment for its generous workspace and user-friendly attributes. From urban deliveries to conversion into a mobile office or camper, the Promaster is engineered to adapt to a variety of needs, making it an ideal choice for those seeking functionality and performance.
Powertrains
The 2021 RAM Promaster is powered by a robust 3.6-liter V6 engine that delivers an impressive 280 horsepower and 260 lb-ft of torque, ensuring it performs effectively under heavy loads. The 6-speed automatic transmission provides smooth shifting while enhancing fuel efficiency. With a maximum payload capacity ranging from 3,800 to 4,680 pounds depending on the configuration, this van is built to handle the demands of daily commercial use without breaking a sweat.
Trims
The Promaster comes in various trim levels, including the Promaster 1500, 2500, and 3500, allowing owners to select the size and features that best suit their needs. Each trim offers different height and length options, accommodating various cargo sizes. Additionally, the range includes options for extended roofs and high ceilings, making loading and accessing items easier than ever before.
Features
The 2021 RAM Promaster is packed with user-friendly features, including a touchscreen infotainment system with Apple CarPlay and Android Auto compatibility, Bluetooth connectivity, and a suite of driver assistance technologies. Options like rear parking sensors, navigation, and a rearview camera enhance safety and convenience. With ample cargo space and available shelving, the interior is designed for maximum efficiency.
Owner's Manual
The owner's manual for the 2021 RAM Promaster is an invaluable resource, offering detailed information on vehicle operation, maintenance schedules, and troubleshooting tips. It covers everything from fuel recommendations to warranty details, ensuring owners have all the necessary guidance to care for their vehicle and maximize its capabilities.
User manual download
The RAM Promaster owner manual for the 2021 model year is to be found in PDF downloadable format on this page. The owner manual for the model year 2021 is free and in English, but the repair manuals are usually not easy to get and may cost more.
Posted by, John Mana
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